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Shipping Methods

Arthycono.com includes shipping costs in the final price for Spain and Europe of your order, since the system calculates delivery costs depending on the shipping address and automatically modifies them when adding products or varying quantities.

Free shipping to Spain and Europe on all purchases at arthycono.com

Once your order has been processed and the shipment is made, the delivery will be made between 2 and 5 business days for Spain and 7 to 15 days for countries of the Union European.

In the orders by order they will also be made with the shipping costs included in the final price of the item.

Orders placed before 4pm may be shipped the same day, depending on the volume of orders. (working days)

To cancel an order you must request said cancellation by sending an email to info@arthycono.com where you reflect your desire to cancel the order, indicating the reasons and detailing the data of the order; You can also contact us through our page Customer Service

Returns of merchandise for any reason not attributable to Arthycono in whose initial order the product was purchased with the free shipping promotion, or any other type of promotion, the customer will be deducted the amount corresponding to the shipment, depending on the amount of material / weight / number of packages returned.

At the time of delivery:

As soon as the consumer takes possession of the goods, the risk of loss or damage is transferred to him. Therefore, it is important:

– Do not sign the delivery note until you have checked the contents of the packages and the condition of the merchandise

– Do not give in to the pressure of the drivers, take the time to examine your merchandise.

If, at the time of inspection of the merchandise, it is found that it does not conform to the order or that it has been damaged during transport, it must be rejected and, above all, you must indicate your explicit reservations on the delivery note of delivery (mandatory condition to make any claim for breakage or damage during transport)

Delivery address

From Arthycono we make free shipments only to Spain and Europe. For shipments to other countries, please contact us through our service at Customer Service

To give you complete peace of mind, all shipments we make from Arthycono have comprehensive insurance that protects your order for up to 24 hours after delivery. With this insurance, we guarantee the corresponding replacement or compensation, as the case may be, for those damages derived from transport. In order to apply the guarantees covered by the insurance, it is very important that you always indicate these damages on the delivery note.

Returns

You can return your product up to 30 days after receiving your order.

To return, the item must be unused and in the same condition that it was received. Remember that you must return it in its original packaging. See After-Sale Service – Returns

For any questions about your return, contact Arthycono at info@arthycono.com

Exports outside the EU

Orders placed in countries outside the European Union and that are made by export, the buyer must bear the cost of customs clearance and transport from customs to the delivery address chosen by the customer.