These General Conditions regulate the acquisition of the products offered on the website https://www.arthycono.com/ of which Arthycono is the owner.
The acquisition of any of the products entails the full and unreserved acceptance of each and every one of the General Conditions that are indicated, without prejudice to the acceptance of the Particular Conditions that may be applicable when acquiring certain products.
These General Conditions may be modified without prior notification, therefore, it is advisable to carefully read its content before proceeding to the acquisition of any of the products offered.
Arthycono, in compliance with Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, informs you that:
- That the Arthycono (®) brand is located in Marbella and its corporate name is: Carlos Rodríguez Rueda.
- Its commercial name is Arthycono.com
- Its NIF is: NIF: 78975124-R
- Its registered office is at: Plaza Virgen Blanca 10, 2-A Marbella (Málaga)
To communicate with us, we put at your disposal different means of contact that we detail below:
• By calling the phone: +34 649 382 327
- Sending a message to Customer Service via online chat – Through the page “ Customer Service – Contact” this website or via email to the address: email@example.com All notifications and communications between users and Arthycono will be considered effective, for all purposes, when they are made through any of the means detailed above.
In case you need to modify a purchased product and/or change the delivery address, it is essential to generate said request in your client area, in “My Account”
The products offered, along with their main characteristics and their price appear on the screen.
ARTHYCONO reserves the right to decide, at any time, the products and/or services offered to Clients. In this way, ARTHYCONO may, at any time, add new products and/or services to those currently offered. Likewise, ARTHYCONO reserves the right to withdraw or stop offering, at any time, and without prior notice, any of the products offered.
All this without prejudice to the fact that the acquisition of any of the products can only be done through the subscription or registration of the USER, granting by ARTHYCONO to the interested party a Username and a password, which will personally identify and enable them to be able to access the products.
Once inside https://www.arthycono.com/, and to access the contracting the different products, the User must follow all the instructions indicated in the purchase process, which will mean the reading and acceptance of all the general and specific conditions set forth in Arthycono.com
The offers presented by ARTHYCONO are valid within the limit of available stocks. ARTHYCONO reserves the right to modify the assortment of its products based on the difficulties imposed by its suppliers.
The purchased product may undergo, due to the availability of the manufacturer, non-substantial modifications in the components, characteristics or benefits of the batch that comprise it, as long as they do not imply a demerit of the advertised qualities and benefits. Similarly, this information may contain inaccuracies or typographical errors, which may be changed, corrected or deleted at any time. ARTHYCONO may make changes or modifications to the products at any time. The published images are merely illustrative.
The user must, in any case, and prior to making the purchase of an item from those marketed, ensure that it is suitable for the use he wants to give it.
The user is responsible for following and respect the indications and safety recommendations mentioned below.
From ARTHYCONO we recommend fixing and/or securing the Icon or Drawing Plate to avoid possible damage due to serious or fatal injuries if it tips over or falls. To prevent it from tipping over, it must be permanently fixed to the wall with the necessary fixing devices and hardware depending on the type of wall.
Even after assembly, certain precautions must be maintained, verifying that it has been perfectly fixed to the wall with its support.
Before each use, make sure that the assembly is adequate, that the screws are properly tightened and that the item is in perfect condition for optimal use and thus avoid possible damage due to falls or finger entrapment.
Furthermore, we recommend that you follow the instructions that we provide on maintenance and cleaning to better conservation of the Impossible Architecture Icons and prints.
Availability and Substitutions
ARTHYCONO intends to guarantee the availability of all the products that are advertised through https://www.arthycono.com/. However, in the event that any requested product is not available or if it is out of stock, the customer will be informed within 24/48 hours of placing the order. In case of not having the product in stock at the time of placing the order, the user will have the possibility to RESERVE said product, so that it is provided as soon as possible.
If the product is not available, and the consumer has been informed of this, ARTHYCONO may supply a product with similar characteristics without an increase in price, in which case, the consumer may accept or reject it, exercising their right of withdrawal and resolution of the contract.
As they are copies of ancient works made by hand, on wood and canvas, mainly in the case of the Icons, if they were out of stock, ARTHYCONO undertakes to make a faithful copy of it with the same characteristics and qualities of the one published in our online store.
Regarding the series of drawings with architectural motifs called Impossible Architectures, in the event that the drawing selected by the client has been exhausted, ARTHYCONO also undertakes to make a faithful copy of it with the same characteristics and qualities of the one published in our online store.
In case of unavailability of all or part of the order, and the rejection of the replacement products by the customer, the order would be canceled and the previously paid refund would be made, it will be made within 15 calendar days.
Purchase and/or Hiring Process
To make any purchase at https://www.arthycono.com/, it is necessary that the client is of legal age.
Likewise, it is recommended that the customer print and/or save a copy of the conditions of sale on a durable medium when placing the order, as well as the proof of receipt sent by ARTHYCONO by email.
To cancel an order you must request said cancellation by accessing your client area* at My account/orders , to communicate via email to firstname.lastname@example.org the data of: order number, date, order items and reason for cancellation , in this way we can give it the highest priority and thus be able to cancel the shipping process if it has not yet been sent. Only in this way can the expedition be blocked and the previously paid refund would be made, which will be made within 15 calendar days.
In the event that the order had been sent and the client decides to cancel or withdraw it, the shipping costs would be deducted from the payment made and it would also be sent within 15 calendar days.
The client consents to the invoice being sent in electronic format. The client will receive the invoice to the email provided in their registration.
The order will be delivered to the address designated by the client at the time of contracting according to the chosen modality.
The scope of delivery of “Free shipping” includes the following areas: Spain and Europe. Other countries consult through the page “Customer Service”
Forms and delivery times
Orders will be delivered to the person and address indicated in the order:
Orders will be delivered to the customer through courier or transport companies or other companies that make palletized shipments. The order will be considered delivered at the time the carrier has delivered the package to the customer, and the customer signs the delivery receipt document. It is up to the customer to verify the condition of the merchandise upon receipt and indicate all anomalies on the delivery receipt (if this is not the case, no claim for transport breakage will be accepted).
At the time of delivery:
As soon as the consumer takes possession of the goods, the risk of loss or damage is transferred to him. Therefore, it is important:
– Do not sign the delivery note until you have checked the contents of the packages and the condition of the merchandise
– Do not give in to the pressure of the delivery men, take the time to examine your merchandise.
If, at the time of inspection of the merchandise, it is found that it does not conform to the order form or that it has been damaged during transport, it must be rejected and, above all, you must indicate your explicit reservations in the delivery note (mandatory condition to make any claim for breakage or damage during transport)
The maximum delivery time will be between 2 and 5 business days for Spain and 7 to 15 days for countries of the European Union, (as long as all the products of the order are in stock.
Orders will be processed and ready to send to the transport agency within a period of 48/72 hours (working) from the confirmation of the sale or the order, provided that the customer has placed the order before 4:00 p.m. . On weekends and holidays, orders will not be shipped or delivered.
The faults, losses, breakages or damages that may occur in the merchandise during its transport must be stated on the carrier’s delivery note. Failing this, they must be notified by email within a period not exceeding 48 hours from receipt.
IMPORTANT: The standard door-to-door service does not include going up to the address, the customer must take care of this. The mount is also not included.
Prices, Expenses and Taxes
The prices of the products that are collected in https://www.arthycono.com/ will be expressed in Euros and with the VAT already added unless otherwise stated and will be guaranteed during their validity period and regardless of the destination of the order (free shipping to Spain and Europe).
The final prices of all products, (and where appropriate, the final prices per unit of measure, when required) together with their characteristics, offers, discounts, promotions, lots, etc., are reflected in each one of the articles that appear in the catalog of https://www.arthycono.com/
- The products have VAT included.
• The VAT rate is 21%, except for those companies that are registered in the Registry of Intercommunity Operations.
• Shipping costs : Shipping costs will be borne by Arthycono, in the countries: Spain and the rest of Europe.
• Other additional costs: Return costs: depending on the type of return, the collection costs will be borne by the customer. If the cancellation of the order is communicated prior to its shipment, the customer will be exempt from any expense. Product prices may change at any time. In this case, the price to be applied will be the one in force on the date of placing the order. In any case, the final cost will be communicated to the customer in the electronic purchase process before he formalizes his acceptance.
We offer you these forms of payment:
- By credit or debit card
You can make the payment immediately through our Bank’s secure SSL payment gateway. If it is necessary to make any return or cancellation of the order, the amount will be refunded through the same payment card (if possible). Both personal and banking data will be protected with all the security measures established by the Organic Law on Data Protection 15/1999 and its Development Regulations with total confidentiality.
ARTHYCONO accepts payments with VISA, Verified by VISA, MasterCard, MasterCard SecureCode and American Express. The bank that issues the card must be located in Spanish territory. When placing the order, the customer will provide their card details, which will be stored directly in the 4B Gateway during the purchase process. ARTHYCONO does not store information regarding credit cards. For internal reasons of the Organization, the collection management is carried out through the WooComerce payment platform (electronic commerce platform), without this having any significance for the client.
- By bank transfer
By cash deposit or bank transfer in favor of Arthycono, in the account number indicated in the order confirmation email. You must indicate the client’s name and order number at the time of making the transfer.
Orders that are not paid within 7 days of order confirmation will be automatically cancelled.
Payment of the order will be authorized through PayPal, but no money will be withdrawn until PayPal verifies that it is correct. To do this, it will be essential to have a PayPal account.
Return and Withdrawal Policy
According to the regulations, the consumer and user will have the right to WITHDRAW from the contract for a maximum period of 14 calendar days without the need to indicate the reason and without incurring any cost, except those provided for in art. 107.2 and 108 of RD1/2007, of November 16, approving the aforementioned text of the General Law for the Defense of Consumers and Users.
Orders that include special models, sizes or finishes/options must be explicitly accepted by the customer by signing or stamping the order confirmation. Said orders will be expressly manufactured and therefore CANNOT be canceled once their confirmation is received.
The client will have a maximum period of 14 calendar days from the day of receipt of the requested good or product to inform ARTHYCONO of their desire to withdraw from the contract.
Withdrawal implies that ARTHYCONO will proceed to refund the amount already paid by the customer within a maximum period of 14 calendar days, following the same procedure chosen by the customer for payment.
During this period, the consumer will notify the entrepreneur of his decision to withdraw from the contract by filling in the form at the end of this document and sending it to the ARTHYCONO email address info@Arthycono.com
ARTHYCONO will communicate to the consumer in a durable medium an acknowledgment of receipt of said withdrawal. To proceed with the return of a product, it is essential that it is in perfect condition and with its corresponding original packaging, with all its accessories and without having been used and/or assembled.
Once we receive your request, we will contact the customer to indicate the details of the return. The customer will bear the cost of returning the goods.
No product handled by the customer in misuse, breakage, etc. will be exchanged or paid for; Otherwise, all warranty will be lost. In the event of a defective product, the shipping costs will be charged to ARTHYCONO. In all other cases, these will be assumed by the client. If the cancellation of the order is communicated prior to its shipment, the customer will be exempt from any expense. In case of replacement of a product, it may not necessarily be the same as the previous one, although in any case an improved version or model, since the products are subject to continuous improvement. If the product is found in good condition, but the packaging (box, plastic or wrapping) in which the product is found is not in good condition, the return will not be accepted; the same will happen otherwise. Both the collection of the product and its corresponding return will be managed by ARTHYCONO through our courier service.
See more about Returns at Post-Sale Service – Returns.
All products purchased in our online store https://www.arthycono.com/ come with the following guarantees: 5 years for Icons and 3 years for Impossible Architectures. The start date of the guarantee is the one that appears on the purchase invoice from the moment of its delivery, which covers possible manufacturing defects of the product, as well as any breakdown produced during said period.
The user must inform ARTHYCONO of the lack of conformity within fifteen days of becoming aware of it.
ARTHYCONO is not responsible for damage caused by non-professional installation, products modified or tampered with by the customer or by any other person not authorized by the manufacturer; as well as due to improper use, handling and/or apparent signs of improper treatment. The product to be repaired or replaced must always correspond to the one sent by ARTHYCONO, attaching the delivery note and/or invoice. In case of repair of a product, the customer can manage said repair directly, processing it and making the shipment. To do this, you must contact ARTHYCONO and request the necessary instructions, as well as an RMA authorization (Return Merchandise Authorization). It is important that returns to technical support are made perfectly packed and protected, without stickers or labels on the original packaging and protections. If the product arrives at the ARTHYCONO facility with damage attributable to poor packaging or protection, the repair may not be covered by the warranty. If the original packaging is not available, the customer must use a strong box of sufficient size to allow the equipment to be inserted comfortably; It is recommended that the customer introduces a sufficient amount of protective material under, on top of and around the product (bubble wrap or paper or foam bags, etc.), in order to prevent any movement of the product inside the packaging. The customer must indicate on the shipping label the RMA number provided by ARTHYCONO.
Deficiencies caused by improper use or manipulation, incorrect installation or defects derived from any external cause are excluded from the guarantees.
In products of a durable nature, the consumer will have the right to an adequate technical service and the existence of spare parts for a minimum of 5 years from the date on which the product ceases to be manufactured, without the price of the spare parts being increased. when applying them in repairs.
To know the procedures that must be followed in the event of problems or breakdowns in a product, you can contact:
- With the ARTHYCONO Customer Service at the telephone number +34 649 382 327
To avoid problems with the installation or operation of the purchased product, please ensure that you have followed the installation and operation instructions contained in the user manuals.
Usually the technical services will require you to provide them with the following information:
- Invoice number.
- Identification of the specific model.
- Serial or reference number. OBSERVATIONS
The warranty does not cover damage caused by external factors such as atmospheric phenomena, fire, water, abnormal use of the product, accidental falls or incorrect use by individuals or companies not authorized by ARTHYCONO. In the same way, it does not cover wear and tear due to hours or improper use of hours or negligence before or during use, as well as breakage caused by incorrect installation or handling and storage. Claims for natural loss of luminosity or degradation of it are exempt from warranty coverage. ARTHYCONO reserves the right to study each returned product by independent specialists, leaving the warranty exempt if the breakage is proven by the competent authorities to have been caused by the customer, as well as the partial breakage of the product to force the use of the warranty. for the return or refund of the product; in these cases, the costs of the expert opinion will be assumed by the client. ARTHYCONO is not obliged to indemnify the customer or third parties for the consequences of the use of the product, whether direct or indirect damages, accidents suffered by people, damage to goods not related to the product, loss of profit or loss of profit.
Consult the Post-Sale Service – Returns.
Liability and Disclaimer
The consumer and user has the right to repair the product, its replacement, a price reduction or the termination of the contract, as established in Chapter II Title. IV Book II of the General Law for the Defense of Consumers and Users.
If the product is not in accordance with the contract, the consumer may choose between the repair or replacement of the product, both being free for the consumer, the which will be carried out within a reasonable period of time depending on the nature of the products and the purpose for which they were intended.
If the repair is completed and the product delivered, it is still not in accordance with the contract, the consumer may demand its replacement, the price reduction or the termination of the contract.
ARTHYCONO may suspend, withdraw or partially or totally cancel the products not subject to contracting at any time and without the need for prior notice. The previous provision will not affect those products that are reserved for registered users or that are subject to prior contracting and that will be governed by their specific conditions.
Customer Service and Claims
To file any complaint or claim with ARTHYCONO, the client should go to the dept. customer service either at the phone number +34 649 382 327, or by sending a message to Customer Service in the Online Chat or an email to info @Arthycono.com or using the contact form on the website .
According to the EU Consumer Online Dispute Resolution and in accordance with Art. 14.1 of Regulation (EU) 524/2013, we inform you that the European Commission provides all consumers with a dispute resolution platform in line that is available at the following link: http://ec.europa.eu/consumers/odr/.
The parties submit, at their option, for the resolution of conflicts and waiving any other jurisdiction, to the courts and tribunals of the domicile of Marbella. The language used will be Spanish.
The following forms are available to download here.
We recommend that you carry out any management through our after-sales service, by calling: +34 649 382 327